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Operational experience paired with interactive learning methods

I am a Learning and Development Consultant specialising in the Hospitality Industry.
With 30 years experience in hotels, 16 of those in learning and development. I bring my operational experience to each learning intervention, backing theory with relevant real examples.
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My approach is to consider the business needs, how the participants learning and development can enhance the customer experience, increase team member retention and satisfaction whilst meeting the property/ group financial targets.
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